Privacy Policy

The Patient Access Line ("we," "us," or "our") is a free patient resource hub operated by Authorized Health LLC, based in Lewis Center, Ohio. This Privacy Policy explains what information we collect when you use this site, how we use it, and the choices you have.

Information we collect

We collect only the information you choose to share with us, including:

• Email addresses you submit to download toolkit resources or contact an Access Advocate.
• Information you provide in our patient assessment, contact, or request forms.
• Basic, non-identifying analytics about how visitors navigate the site (pages viewed, device type, referring source).

We do not knowingly collect protected health information (PHI). Please do not submit diagnostic details, medical record numbers, insurance ID numbers, or other sensitive health information through this site.

How we use information

• To send you the educational resources you request.
• To respond to your questions or advocacy requests.
• To improve our content, tools, and the overall experience of the site.
• To send occasional updates about new resources, if you have opted in.

How we share information

We do not sell your information. We share information only with service providers that help us operate the site (such as email delivery, hosting, and analytics), and only to the extent necessary for them to perform those services. We may disclose information if required by law.

Cookies and analytics

We use privacy-respecting analytics to understand how visitors use the site. These tools may set cookies or use similar technologies to count visits and measure performance. You can disable cookies in your browser at any time.

Data retention and security

We keep submitted information only as long as needed to fulfill the purpose for which it was provided. We use industry-standard safeguards to protect the information we hold, but no method of transmission or storage is 100% secure.

Your choices

• You can unsubscribe from emails at any time using the link in any message we send.
• You can request that we delete information you have submitted by contacting us.

Children's privacy

This site is intended for a general adult audience and is not directed to children under 13. We do not knowingly collect information from children.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page.

Contact us

Questions about this Privacy Policy? Email info@authorized-health.com or reach out through our contact page.

Authorized Health LLC
Lewis Center, Ohio